QWhich currency can I use for payment?
AOnly the local currency is acceptable.
QDo you also have a service to deliver the luggage to the customer's house?
QDo you issue a form of receipt when we request for the delivery?
AWe issue a confirmation receipt.
QCan I use the service without an online reservation?
AYes, you can. But the service will only be available from the airport to hotel.
QHow long would it take to deliver my luggage to hotel?
AIt varies depending on the vehicle type but it takes 2 to 5 hours.
QWhat are the products that cannot be in my luggage?
AJewelry, expensive goods (gold, jewels)
Cash and marketable securities (all kinds of check and document)
Anything that can harm people
Inflammables or psychoactive drug
Electronic equipment, personal PC, laptop (digital camera, iPad, mobile phone, etc.)
QCan I pick up my luggage in other places apart from my hotel (Seoul Station or other landmarks, etc.)?
ACurrently not possible. We're considering to add that option later on.
QDo you offer the service for non-hotel accommodations (Ex. Airbnb, guesthouse, etc)?
AWe do, but you may not be able to use our service depending on the policy of the accommodation.
Q Is my hotel available for the service? (anywhere in Seoul)
A We currently offer the service for hotels in Seoul only. The available hotel will change based on the policy of each hotel. (Please check it on the hotel search list on the reservation page.)
QCan I make a group reservation?
AYou can make a group reservation under the same name. But if you are picking them up at hotel, the reservation name for our service and for the hotel should match. Group reservation is for hotel guests only.
QCan I also keep small bags (handbag, backpack, etc.)?
AYou can make an additional reservation on-site. The price would be for size M. (13,000 KRW)
QCan I also keep my coat?
AWe do not provide a coat storage service.
QWhat time is your customer support open?
AOur customer support opens from AM 9:30 to PM 17:00 (KST).
QI lost my confirmation receipt (storage receipt).
AShow your email or MyLugg page of FreeLugg to our staff.
QMy luggage didn't arrive at the hotel or airport at the designated time. What should I do?
AIf the delivery was delayed due to FreeLugg's mistake, we deliver it to your desired location with the fastest transportation. Please contact us via a messenger or phone.
QHow do I change my order?
A You cannot change your order. Please cancel it and reserve again.
QWhat time do you close the reservation? (From hotel to the airport)
AThe last time for the reservation (PM 4:00)
QWhat time do you close the reservation? (From the airport to hotel)
AOur business hour (AM 7:00 - PM 24:00)
QCan I still use the service when I don't speak Korean at all?
AYou can use the service. Our website supports English, Chinese, Japanese, so other language speakers might experience inconvenience.
QI cannot search my hotel from your reservation page.
APlease contact us separately so we can check the availability.